Refund policy

At The Carrick Bend, we take great pride in crafting meaningful and high-quality products for our customers. Your satisfaction is important to us, and we are here to ensure you have a great experience.

Returns & Exchanges

• Custom and Personalized Products: Because custom and personalized items are made just for you, we do not accept returns or exchanges on these products.
• Non-Custom Products: If you are not completely satisfied with a non-custom item, please contact us within 10 days of delivery to initiate a return or exchange. Items must be in their original condition and packaging.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please reach out to us within 10 days of delivery with photos of the issue. We will work with you to resolve the problem as quickly as possible.

Our Commitment to You

Even though we cannot accept returns on custom products, we want you to love what you receive. If you are unhappy with your custom order for any reason, please contact us—we’ll do our best to make things right and help you get exactly what you’re looking for.

For any return, exchange, or issue with your order, reach out to us at courtney@thecarrickbend.com. We’re happy to help!